To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return or exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return/exchange request is approved
What items are returnable or can be exchanged?
You must return your items within 30 days of receipt of your shipment.
- They must be in brand new condition
- Must be unwashed and unworn with all tags
- In the original packaging
- Free gifts/promos (if any) must be returned in order to get full refund.
Are there any restocking fees if I'm requesting a refund or exchange?
- No restocking fees! We like happy customers more than we like collecting restocking fees :)
Do I have to cover the cost of shipping the item(s) back?
- No you don't. We have a very generous return policy and any return/exchange shipping will be free for the customer as it is paid by Northern Boots. We only ask that you either do a return or an exchange. Please do not do both (Eg. Exchange products and then only to find out that you want to return it for a full refund)
- We offer free shipping on all orders greater than or equal to $50. If your order was less than $50, please note that the original shipping charge is not refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. Please note that it may take 10 working days to process the return or exchange.